Privacy Policy

What Do We Do With Your Information?

When you sign up or book a service with customerscaresupport.com, as part of the booking process, we collect the personal information you provide such as your name, contact number, address, email ID and service details.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to help us learn about your browser and operating system.
We share the provided details with the selected service technician/service partner in order to fulfil your service requirement (Gas Stove Repair, Home Appliance Service, etc.).
We do not share your information with all service providers, but only with the service provider assigned to your request
In case the assigned service provider is unavailable, we may share your details with an alternate service provider and notify you accordingly.

Consent

How do you get my consent?

When you provide us with personal information such as credit/debit card details, while completing a transaction or placing/cancelling a booking, we imply that you consent to our collecting and using it for that specific purpose only.

How do I withdraw my consent?

If after opting in, you change your mind, you may withdraw your consent for us to contact you or for continued collection, use, or disclosure of your information by contacting us at:
customerscaresupport@gmail.com

Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

Payment

We use secure third-party payment gateways such as Razorpay, PayTM, UPI or other online payment providers for processing payments. We do not store your card data on our servers. Payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) while processing payment. Your card information is used only for completing the purchase transaction. Our payment partners follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and RuPay.

THIRD-PARTY SERVICES

Generally, third-party service providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.
However, certain third-party service providers such as:
Payment gateways
SMS service providers
Cloud telephony operators
Analytics providers
have their own privacy policies regarding the information we are required to provide to them for your service-related transactions.
We recommend that you read their privacy policies to understand how your personal information will be handled.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

LINKS

WWhen you click on external links on our website, they may direct you to another site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

CALL MONITORING

Customer calls may be recorded for training, verification and quality assurance purposes. Recorded calls may be used to improve our service quality.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

COOKIES

We use first-party cookies to track user sessions and improve user experience.
We may also use third-party cookies for analytics and performance monitoring.

AGE OF CONSENT

By using this website, you confirm that you are at least 18 years of age or have given consent for your minor dependents to use this site under your supervision.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it. If our company is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to provide services to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you may contact us at:
🌐 customerscaresupport.com