Terms of Service

Last Updated: 1 April 2025

Welcome to customerscaresupport.com. These Terms of Service ('Terms') govern your access to and use of our website, services, booking platform, and any related features. By accessing our website or booking any Gas Stove or Home Appliance repair service, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use of the website immediately.

1. Nature of Services

How do you get my consent?

customerscaresupport.com operates as a service facilitation platform connecting customers with independent service technicians for home appliance and gas stove repair services.

We:
1. Enable online booking of services
2. Facilitate appointment scheduling
3. Provide payment processing support
4. Offer customer assistance

We do not manufacture, sell, or directly provide technical repair services. Technicians may operate independently or as third-party service partners. If a customer engages a technician outside our official platform, we shall not be responsible for any resulting disputes, damages, or liabilities.

2. Acceptance of Terms

By using our website, you confirm that:
1. You are at least 18 years of age
2. You are legally capable of entering into a binding agreement
3. You will provide accurate and truthful information

Continued use of our services constitutes acceptance of any future updates to these Terms.

3. General Conditions

We reserve the right to:
1. Refuse service to anyone at our discretion
2. Cancel bookings in cases of suspected fraud or misuse
3. Suspend or terminate accounts that violate these Terms

You agree not to:
1. Copy, reproduce, or exploit any part of the website without written permission
2. Use the website for unlawful purposes
3. Interfere with website functionality or security

4. Pricing & Modifications

Service prices may change without prior notice.

We reserve the right to:
1. Modify or discontinue services
2. Update service charges
3. Introduce or withdraw promotional offers
We are not liable for any price modifications or service interruptions.

5. Billing & Account Information

You agree to provide complete and accurate billing information when making a booking.

We may:
1. Cancel or limit bookings at our discretion
2. Contact you using provided details for verification
Failure to provide correct information may result in cancellation of your booking.

6. Payments & Technicians

Customers may pay through:
1. Official payment links provided by customerscaresupport.com
2. Cash payment (if permitted)

If you make payment directly to a technician via personal UPI, wallet, or bank transfer outside our authorized payment system, we are not responsible for any dispute, refund, or claim related to such payment.

Customers are advised to verify the official website domain before making online payments.

7. Online Payment Gateway

We use authorized third-party payment gateways for processing online transactions.
We do not store or access sensitive card information. All transactions are processed securely under applicable industry standards.
Users are encouraged to review the terms and privacy policies of payment gateway providers before making payments.
Any dispute related to payment gateway processing shall be addressed in coordination with the payment service provider.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:
1. Content accuracy
2. Privacy practices
3. Products or services offered on third-party platforms
Use of third-party websites is at your own risk.

9. User Submissions & Feedback

If you submit feedback, suggestions, reviews, or other materials:
1. You grant us the right to use, modify, or publish such content
2. You confirm that your submissions do not violate any third-party rights
3. You accept responsibility for the accuracy and legality of your submissions
We reserve the right to remove inappropriate or unlawful content.

10. Personal Information

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to data collection and usage as described therein.

11. Disclaimer of Warranties

All services and website features are provided on an “as is” and “as available” basis.

We do not guarantee:
1. Continuous or uninterrupted service
2. Error-free operation
3. Complete accuracy of content
Use of our platform is at your sole risk.

12. Limitation of Liability

To the maximum extent permitted by law:

customerscaresupport.com, its owners, employees, affiliates, and partners shall not be liable for:
1. Indirect or consequential damages
2. Loss of profits or revenue
3. Data loss
4. Service delays
5. Technician misconduct
Our total liability arising from any booking made through our platform shall not exceed ₹10,000 or the amount paid for the service

13. Indemnification

You agree to indemnify and hold harmless customerscaresupport.com from any claims, damages, losses, or legal expenses arising from:
1. Violation of these Terms
2. Misuse of the website
3. Breach of applicable laws

14. Termination

We may suspend or terminate your access to the website at any time if:
1. You breach these Terms
2. Fraudulent activity is suspected
3. Required by law
Obligations incurred prior to termination shall survive termination.

11. Disclaimer of Warranties

All services and website features are provided on an “as is” and “as available” basis.

We do not guarantee:
1. Continuous or uninterrupted service
2. Error-free operation
3. Complete accuracy of content
Use of our platform is at your sole risk.

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi.

16. Changes to Terms

We may update these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Contact Information

🌐 customerscaresupport.com